Join a leading SaaS software company specializing in innovative solutions for the transportation industry, dedicated to revolutionizing how transportation businesses operate, optimizing efficiency, and enhancing customer experiences through their Data Intelligence Platform
As an Associate Technical Project Manager, you will be key in managing customer projects from scoping to delivery. Collaborating with cross-functional teams, including Sales, Solutions, and Product, to ensure visibility for all stakeholders on project progress and ultimately deliver as committed to our US customer base.
Responsibilities
Project Management
- Serve as the primary point of contact for customers during project delivery, ensuring excellent customer service through email and online meetings.
- Work with all stakeholders to confirm project scope and timelines based on available resources and existing priorities.
- Proactively identify and report potential project issues.
- Work with the delivery team to ensure projects meet customer expectations.
- Coordinate multiple customer projects simultaneously.
Continuous Enhancement:
- Gather feedback from customers and internal teams to identify areas of improvement.
- Provide valuable feedback to Product, Solutions, and Engineering teams.
- Maintain a strong working knowledge of our platform features, modules, and best practices, staying abreast of updates and changes.
Qualifications
- Bachelor's degree in Business, Information Technology, or a related field.
- Project Management qualification (e.g. PMI or PRINCE2) is not required but desirable.
Professional Experience
- Some experience in a project management role in a technical SaaS company is preferred.
- Ability to manage relationships with external customers, ensuring high customer satisfaction throughout each project delivery.
- Some experience in leading and coordinating multiple projects.
- Prior experience in working with remote customers is an advantage.
Skills
- Excellent organizational skills.
- Strong communication skills; both written and verbal.
- Superb level of conscientiousness in dealing with customers.
- Natural collaborator: likes to work with others to achieve results.
Technical Proficiency
- Familiarity with the technical aspects of SaaS platforms, including understanding features, modules, and best practices.
- Familiarity with project management tools and software.