Excellent opportunity to join a leading global provider of industrial Internet of Things (IoT) as part of their support team based in Galway city
As the successful candidate you will be supporting their German customer base through inbound calls and emails. This dynamic role will have you liaising with multiple engineering teams in order to resolve technical issues and contribute to ongoing projects. The role offers an attractive package along with the opportunity to progress within the company.
As this roles involves supporting the German market you will need fluent German. As the support is technical in nature it is expected the suitable candidate will have a technical qualification in Computer Engineering/Computer Science/Electronics/IT.
Day to day:
- Develop and maintain a complete understanding of our products and ongoing releases
- Customer liaison via phone, email or remote control
- Technical fault analysis & troubleshooting
- Keep customers (external and internal) informed of the status of their helpdesk issues
- Monitor performance of installed software and hardware products
- Respond quickly to urgent issues, escalating to product development team where required
- Provide training / create documentation as needed
Successful candidate is expected to demonstrate the following skills:
- You must be a native German speaker
- Understanding of PC networking hardware/software concepts
- Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
- Familiarity with SQL / MS SQL server and databases
- Ability to perform root cause analysis and replicate and test problems in multiple environments
- Excellent verbal and written communication skills
- Fluent English essential – other European languages an advantage