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This is a dynamic role which will involve liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. The company can offer a promising career with opportunities to progress within the team and larger organisation.

Based in Galway city you will need to be a fluent German speaker with a technical qualification in Computer Engineering/Computer Science/Electronics/IT.

From a technical perspective you would need to be comfortable with:

PC networking hardware/software concepts
Windows 7 / 10 / Server 2012 standalone and in a network environment
Familiarity with SQL / MS SQL server and databases
Ability to perform root cause analysis and replicate and test problems in multiple environments.

Nice to have:

Familiarity with Citrix platform

Role will involve:

Customer liaison via phone, email or remote control
Technical fault analysis & troubleshooting
Answering calls and e-mails in line with team KPIs
Keeping customers (external and internal) informed of the status of their helpdesk issues
Monitoring performance of installed software and hardware products
Responding quickly to urgent issues, escalating to product development team where required
Providing training / creating documentation as needed

German Technical Support Engineer

Technical Support