IT Engineer

Service / Support

Ref: 288Wednesday 23 November 2022

Join a leading Galway Medical Device company as their on-site IT Support Engineer working with their global IT team to support Galway-based site and employees. 

Job Responsibilities:

• First-level helpdesk support for end users including laptops, desktops, servers, and other IT equipment.

• Local maintenance support to the server room, WAN, LAN, PABX, Servers, cabling systems, and other IT infrastructure.

• Technical support to office facility systems if necessary.

• Implement or support the implementation of global IT infrastructure projects.

• Local IT vendor and corresponding contract management.

• Provide IT and security trainings to end users locally.

• Work as local information security champion to guarantee all the corporate information security policies be implemented strictly, and all the security reviews be finished on time.

• IT device and/or license purchasing and inventory management.

• Provide remote support to other European offices or remote-working staffs when necessary.

• Support the European IT leader for the budget planning.

• Report unsolved technical issue to IT team or IT service providers and trace it until final solution provided.

• Other technical support jobs assigned.



• 5 years or more experience in IT infrastructure.

• Has bachelor or higher degree major in computer science or information engineering is preferred.

• Proficient in Microsoft systems.

• Strong experience in IT network (LAN, WAN, cabling, routing and switching, Cisco products).

• In depth understanding in information security.

• Good project management skill.

• Experienced in vendor management.

• Mastered in AWS/Alibaba/Azure cloud is preferred.

• Be good at VMware is preferred.

• Experience in PABX maintenance is preferred.