IT Systems Analyst

IT Systems Analyst

Ref: 334Tuesday 23 May 2023

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Working with a leading Security Solutions company you will be responsible for implementing and supporting new initiatives for the key business systems. This will include support, maintenance, and administration of the CRM platform, including data integration from our billing tool and other third-party data sources using a cloud-based data integration platform.

Working closely with business users & developers to define requirements, produce technical specifications, complete analysis, implement technical solutions, support key applications, execute UAT testing and create system documentation.

Your responsibilities will include: 

• Map and document interfaces between legacy and new systems

• Coordinate project tasks associated with the delivery of new applications, systems, and solutions.

• Support system enhancements in line with business objectives.

• Provide day to day end user support on CRM & Billing systems

• Support users change requests for customizations to applications.

• Build and maintain integration workflows within key systems.

• Assist in the administration of key systems where necessary to ensure good data governance.

• Coordinate and execute user acceptance testing.

• Assist key stakeholders with the development of reports.

• Provide support to application developers & support team.

• Work with vendors to maintain systems.

• Implement new integration solutions to deliver ecommerce solutions.

• Create onboarding documentation to enable sales training on CRM tool.

• Keep up to date with technical and industry developments.

Required Skills:
• Third level IT/IS qualification or equivalent,

 • 3-5 years’ experience in an IT Systems Analyst or similar role
• Hubspot, Salesforce or SugarCRM knowledge desirable

• ERP knowledge desirable

• Basic knowledge of SQL
• Excellent communication skills, both verbal and written

• Strong analytical and problem solver skills