Job Title: Lead Solution Engineer / Manager
Location: Galway, Ireland
Work Model: Hybrid
About Our Company
Proud to be Ireland’s largest indigenous cybersecurity company, protecting thousands of customers globally. Working here means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of SMB and MSP customers. Award-winning SaaS solutions include spam filtering, DNS filtering, security awareness training (SAT), and anti-phishing software.
Guided by values: Customer First, Tenacity, Reliability, Integrity, Belonging, and Energy. Together as the Customer First TRIBE, fostering an environment where people are given the tools they need to thrive. And it’s not all work and no play, there is also a busy calendar of wellness and engagement activities along with active employee-led groups including the Sports & Social Club and the Community Champions group.
Role Overview
The primary purpose of this role is to lead a team of Solution Engineers and facilitate seamless onboarding and demonstrations of products for partners. This role serves as an internal and customer-facing representative of the engineering and sales organizations, responsible for the technical onboarding of both internal new hires and external partners. A firm understanding of the sales lifecycle as well as troubleshooting client needs is required.
Responsibilities
- Lead a multinational team of Solution Engineers.
- Review and create processes for onboarding and knowledge sharing.
- Interview and hire new team members.
- Develop current KPIs for the Solution Engineers.
- Coordinate with the team, focusing on the technical onboarding of partners to platforms.
- Ensure high-quality and timely onboarding and implementations for partners.
- Act as a customer advocate with product and engineering teams by providing feedback and driving support for customer use cases.
- Create technical documentation for use by partners and internal teams.
- Coordinate closely with engineering teams to provide product feedback from onboarding sessions.
- Advocate for and represent the team’s work in company-wide forums.
Skills and Experience
- Proven experience in leading teams.
- Data-driven, analytical thinking.
- Excellent communication and prioritization skills with the ability to lead through influence.
- High EQ and personable approach to management with a focus on coaching and mentoring.
- Experience in creating and maintaining technical documentation.
- Strong understanding of the sales lifecycle and client troubleshooting.
Benefits
- Opportunity to impact a high-growth cybersecurity company.
- Highly engaged team environment leveraging agile methodology.
- Encouragement of contribution and decision-making.
- Emphasis on teamwork, communication, and company progress.
- Join a growing team with opportunities for learning and career growth.