Software Support Technician

Technical Support

Ref: 203Thursday 13 January 2022

Software Support Technician

Background:

The Software Support Technician will be responsible for the support and maintenance of the IT System. Reporting to the Lead Software Developer, the Software Support Technician will support the integration and implementation of the Production Scheduling System (ASPROVA). The Systems Support Technician will be the point of contact to support internal users, and ensure an efficient quality service is provided to all internal clients.  

Major Roles & Responsibilities:

  • To have an in-depth knowledge of work-station touch screens, and an in-depth knowledge of Database-Touchscreen interactions to be a specialist technical support to internal systems users.
  • To have an in-depth knowledge of the company Database Schema, how the data is collected, process and stored.
  • To be an SME in the ASPROVA scheduling system to provide essential technical support to scheduling/production users.
  • To support off-the-shelf systems (ex. Label Print) where necessary to maintain optimal use.
  • To support the advancement of the the company database system to become a fully integrated system providing real time accurate/reliable data.
  • To complete systems improvement activities/projects in conjunction with Software Developers. Support software testing/verification work as required.
  • To log and monitor trends to aid in prevention of repeat systems related issues.
  • To develop and document training manuals for IT systems.  To deliver training to appropriate personnel when required.

    Knowledge and Skills Required:

  • Excellent Computer Skills (Word, Excel, Visual Basic, SQL, PowerPoint and Access).
  • Excellent communication (both verbal and written) & interpersonal skills.
  • An analytical approach to problem solving.
  • A self-starter that applies their own initiative in most situations.
  • Good organisational skills and ability to track and drive activities to closure.

Qualification and Education requirements:

  • Minimum 2 years’ experience working in Information Systems environment.
  • Requires a Third Level qualification (diploma or degree) in IT systems design/development.
  • An ability in number orientation (abilities in mathematics; accounting; statistics; and/or finance).