Software/Telecoms Support Engineer

Junior Developer

Ref: 121Tuesday 7 April 2020

 

Support Engineer.

This is an engineering role, the ideal candidate will come from a software support or development

background with a strong bias towards customer operations. The role offers technical challenges

and learning opportunities which will suit a self-driven individual.

 

PRINCIPAL RESPONSIBILITIES:

• Participate in customer solution design and project planning.

• Install and commission customer solutions.

• Provide technical support for a variety of software/ hardware-based solutions.

• Deliver a high quality of customer service.

• Maintain close and effective interaction with internal teams.

• Provide on-site support and professional services to strategic customers.

• Conduct solution acceptance testing and handover.

• Design and deliver customer training.

• Create and maintain customer support documentation.

• Provide internal and customer reports/metrics.

 

SKILLS AND EXPERIENCE:

A relevant degree with 5+ year’s industry experience; and a proven background in the following:

• Ability to troubleshoot and prioritise effectively in a multi-tasking environment.

• Linux installation and administration.

• IP LAN/WAN design and administration.

• Database installation and administration (MySQLTM, Oracle).

• Development/Scripting skills - Perl, Bash, JavaScript, Ansible®.

• Exposure to virtualised and Cloud-based architectures.

• Installation and operation of virtualised platforms (VMware) and cloud deployments.

• Web Service configuration/administration (Apache Tomcat®).

• Excellent oral and written communications skills.