Support Engineer.
This is an engineering role, the ideal candidate will come from a software support or development
background with a strong bias towards customer operations. The role offers technical challenges
and learning opportunities which will suit a self-driven individual.
PRINCIPAL RESPONSIBILITIES:
• Participate in customer solution design and project planning.
• Install and commission customer solutions.
• Provide technical support for a variety of software/ hardware-based solutions.
• Deliver a high quality of customer service.
• Maintain close and effective interaction with internal teams.
• Provide on-site support and professional services to strategic customers.
• Conduct solution acceptance testing and handover.
• Design and deliver customer training.
• Create and maintain customer support documentation.
• Provide internal and customer reports/metrics.
SKILLS AND EXPERIENCE:
A relevant degree with 5+ year’s industry experience; and a proven background in the following:
• Ability to troubleshoot and prioritise effectively in a multi-tasking environment.
• Linux installation and administration.
• IP LAN/WAN design and administration.
• Database installation and administration (MySQLTM, Oracle).
• Development/Scripting skills - Perl, Bash, JavaScript, Ansible®.
• Exposure to virtualised and Cloud-based architectures.
• Installation and operation of virtualised platforms (VMware) and cloud deployments.
• Web Service configuration/administration (Apache Tomcat®).
• Excellent oral and written communications skills.