Technical Support Engineer
Scope
Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers.
Responsibilities
- Investigate customer issues/queries that require a technical understanding of software, hardware and systems
- Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge
- Provide training to first line customer support team on new features/functions
- Fix bugs
- Work with suppliers to address technical issues
Skills/Qualifications
- Technician level - certificate or basic degree in Computer Science, Electronic and Software systems
- Must be able to understand and code in multiple languages: JavaScript, Java, C, Python, SQL, C#
- Must have excellent diagnostic skills
- Must have experience with Linux OS, MacOS and Windows operating systems
- Must have very good communication skills and conflict management skills
- Must be able to work on own initiative
- Knowledge of embedded systems and Always-on Enterprise applications