Technical Support Engineer

Technical Support

Ref: 144Monday 30 November 2020

Technical Support Engineer

 

Scope

Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers.

 

Responsibilities

  • Investigate customer issues/queries that require a technical understanding of software, hardware and systems
  • Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge
  • Provide training to first line customer support team on new features/functions
  • Fix bugs
  • Work with suppliers to address technical issues

 

 

Skills/Qualifications

  • Technician level - certificate or basic degree in Computer Science, Electronic and Software systems
  • Must be able to understand and code in multiple languages: JavaScript, Java, C, Python, SQL, C#
  • Must have excellent diagnostic skills
  • Must have experience with Linux OS, MacOS and Windows operating systems
  • Must have very good communication skills and conflict management skills
  • Must be able to work on own initiative
  • Knowledge of embedded systems and Always-on Enterprise applications