German Technical Support Engineer

Technical Support

Ref: 55Tuesday 26 March 2019

This vacancy is now closed
This is a dynamic role which will involve liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. The company can offer a promising career with opportunities to progress within the team and larger organisation.

Based in Galway city you will need to be a fluent German speaker with a technical qualification in Computer Engineering/Computer Science/Electronics/IT.

From a technical perspective you would need to be comfortable with:
  • PC networking hardware/software concepts
  • Windows 7 / 10 / Server 2012 standalone and in a network environment
  • Familiarity with SQL / MS SQL server and databases
  • Ability to perform root cause analysis and replicate and test problems in multiple environments.

Nice to have:

  • Familiarity with Citrix platform
Role will involve:
  • Customer liaison via phone, email or remote control
  • Technical fault analysis & troubleshooting
  • Answering calls and e-mails in line with team KPIs
  • Keeping customers (external and internal) informed of the status of their helpdesk issues
  • Monitoring performance of installed software and hardware products
  • Responding quickly to urgent issues, escalating to product development team where required
  • Providing training / creating documentation as needed